Privacy Policy

Bifolds Plus are committed to protecting and respecting your privacy and this Prinvacy Policy sets out how we use and protect any information that you provide us when you enquire about our products and services either by contacting us via our website or via telephone.

The information we ask you to provide by which you can be identified can only be used as detailed in this policy statement.

For the purposes of the General Data Protection Regulation (GDPR), we are both the 'data processor' and 'data controller' (i.e. the company who is responsible for controlling and the processing of your personal data).

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. We may change this policy periodically, so we recommend that you revisit this from time to time to ensure you are fully aware of any changes and how they could affect you.

If you are enquiring about any of the services or products we offer, and you do not agree with any part of the Privacy Policy then you should not continue with your enquiry.

Bifolds Plus is a trading style of Livingstone Finance UK Limited.

This policy document contains the following sections:

Information We Collect
How We Use the Information We Collect
How We Share The Information
Retention of Your Personal Information
Your Rights Under General Data Protection Law
Third Party Websites
Information Security
Accessing and Changing Your Personal Information
Lodging a Complaint with a Supervisory Authority
Contacting Bifolds Plus


We will collect personal information or personal data about you in various ways:

When you complete any contact form on our website
When you telephone us with an enquiry or quote request
When we meet you at our showroom
When you place an order for any of our products or services
The information we collect in relation to your enquiry or order may include, but is not restricted to: name, address, telephone number, email address
Should you advise us, or we identify you as a "Vulnerable Customer" then we may need to collect personal sensitive information i.e. health information regarding a disability, illness or impairment
This information, if mandatory as part of the enquiry or order will have to be provided in order for us to continue
Should you contact us via our online contact forms, we will collect information about your computer hardware and software, i.e. your IP adress, browser type, domain names, access times and referring website address. This information is used to maintain the quality of the service and to provide general statistics regarding the use of the website.
If you require assistance from us relating to a product or service we offer, or to make or ask us to assist with a complaint.


We use the information collected from you to provide you with the services we offer and for the lawful processing of the data based on the following:

The data subject has given consent to the processing of his or her personal data for one or more specific purposes;

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract:

Subject to applicable laws we will monitor and record calls, email, text messages, social media messages and other communications.

Main Purposes:

Provide you with information you require or have requested
To fulfil your order for our products and services
Where you have chosen to be made aware of our products and services
To deliver marketing communications, website improvements, new products and services to you relating to our business via email, phone, SMS or post as requested. You have the right to opt out at any time by putting your request in writing along with your full name and email it to us.
Send you other business-related communications
Responding to any communication you send us
To handle any enquiry or complaint you make relating to our business or websites


We may share your personal information with the following parties:

Manufacturers of the products you order from us for delivery purposes
The Technical Engineers who will carry out site survey and installation
Our legal & professional advisors such as our auditors. legal advisors and in the event of a sale or restructuring of our business
Other third parties acting on our behalf such as IT software and maintenance providers for analytical and storage purposes
We may also use or disclose information to the extent required by law, court order, as requested by other government law enforcement authority, or to enforce legal rights
Law enofrcement agencies and regulatory bodies if necessary such as HMRC, the Financial Conduct Authority and the Information Commissioners Office
Courts, in order to comply with a legal requirement for the administration of justice
Fraud Prevention Agencies


We need to keep your personal information for as long as necessary to fulfil the purposes for which it was collected as described above. This includes retaining it in order to comply with legal and regulatory requirements in the case of claims.

Retention in case of queries - we will retain it in case of queries from you
Retention in case of guarantee issues - we will retain certain parts of your personal information for the period in which you might claim on your guarantee
Retention in accordance with legal and regulatory requirements - we carefully consider whether we need to retain your personal information after the period described above in case of a legal or regulatory requirement


Your personal information is protected under data protection law and you have a number of rights which you can enforce against us as data controller. You should be aware that these rights do not apply in all circumstances. If you seek to exercise one against us, it will be at that stage that it is explained to you whether the right does apply based on the facts.

Your rights are as follows:

The Right to Be Informed
To have your personal information corrected if it is inaccurate and to have incomplete personal information completed in certain circumstances
The Right to Object
The right in some cases to object to processing of your personal information
The Right to Restrict Processing
The right in some cases to restrict processing of your personal information
The Right to Have Your Personal Information Erased
The right to have your personal information erased also known as the "Right to be Forgotten"
The Right to Request Access
To request access to the personal information held about you and to obtain certain prescribed information about how we process it
The Right to Data Portability
To move, copy, transfer certain personal information also known as Data Portability


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We are committed to ensuring that your personal information is secure while it is held with us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


If for any reason you are concerned that the personal information we hold about you is incorrect, or if you would like your personal information removed from our records please contact us via email and we will be happy to review, update or remove information as appropriate.

If you asked to be removed from our database, we will mark your record 'closed' but will keep your information as per the retention period requirements. However, if you close your record then your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties unless required by law.

In accordance with the General Data Protection Regulation you may request details of personal information we hold about you. Any requests should be made in writing using the contact details below.

Please be aware that we will not sell or otherwise disclose any personal data provided to us to any other party without your express permission.


Under the General Data Protection Regulation, you have the right to report a concern with a Supervisory Authority which in the United Kingdom is The Information Commissioner's Office (ICO).

You can report concerns via the ICO website, but please allow us the opportunity first to understand your issue and see if we can resolve matters with you.

You can visit the ICO website for more information at


Should you wish to contact us about any aspect of this Privacy Policy then please find below our contact details:

Livingstone Finance UK Ltd T/A Bifolds Plus
7-9 Macon Court
Crewe CW1 6EA
Tel: 0333 222 0876

Or contact us via email.


Please note that this policy will be reviewed and may change from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.